Continued shocking experiences at Virgin Active, Meyersdal branch

<p>My son and I joined the Meyersdal branch in mid 2016. On my first visit to the gym I was not properly registered, instead of sorting this out I was made to reregister which took over an hour and meant that I was not able to use the facilities that day. The problem exacerbated in that when they did the reregistration they did not link my son to my contract (we are Discovery vitality members), and in November 2016 they started charging my son adult rates even though he only turns 18 in April 2017. I have eventually manged to get the rate corrected however have not been refunded the amount overpaid (approximately R500) and it seems as if Virgin Active refuses to refund this, which is totally unprofessional. In addition to this I was given a few vouchers which I could give to someone else to use the gym. I was not told that these expire and there are no indications of an expiry date on the voucher. In December I took my daughter to the Virgin Active and she was refused entry. I spoke to 2 different managers as well as the receptionist and they were not interested in my problem in the least. My daughter was refused entry and told to wait outside. Everyone that came to attend to the problem was rude to the point of interrupting us at mid sentence and pointing fingers at us whilst talking. They did not find a solution to this simple problem and refused my daughter entry even though we had a voucher and as stated were not told that these expire. I have never met a more unprofessional bunch in my life and would suggest that anyone looking at a gym contract look at other alternatives. Virgin Active think they are above everyone and clearly seem to think that client service does not matter. I for one can't wait for my one year to come up so that I can move on as I am sure there are other providers that would be glad to have me as a client and would hopefully treat me with respect. Absolutely shocking service beyond belief.</p>