Continued billing on a blocked account cancelled!

Membership cancelled but Virgin active continue with monthly charges even when membership was blocked. This membership was for only 12 months contract, which was never handed over or even notifying me as the customer. This was a shook when I got the first SMS after over a year, that the contract is in force- Have to mention that only happened a couple of weeks ago, when their acclaim is that I have missed Payment since February 2023! how the hell was I not even handed over to lawyers if I am such a bad payer who does not care to cancel if was acknowledged it was never cancelled! Never easy to deal with a company that do not have email escalation, with so many methods of communication available, not even a single email...I mean if you are a company and having collection team, to get what you know is owed you exhaust all method of communication, you do not get one on the phone you send and SMS or email, not even a single time did I get SMS to abrupt me that this was never cancelled. I am not willing to accept this bill shock. Someone has to practice good business practice. No business ethics for someone who has been a loyal member to them. In these economic times, I am stripped and feel ****** by Virgin active SA. I cannot accept this!