Consultants have no clue what is going on

<p>I have been having problems with my account for the past two months. To my knowledge my account is up to date but I am told I owe R113,76. The first time I asked Sibongile on the 30th, when I upgraded my account,. She said I need to pay this for the new month of October as the debit was sent already for the 1st on that day. I advised her I would update y banking details but make a manual payment for now.</p> <p>Since then have been receiving calls from agents telling me that i owe R113.76. The most I missed payments since I reactivated my membership was for two months, which I had paid for R227 or so. I have logged numerous calls and told different stories by agents at every time. The last agent I spoke to advised me she was not able to answer my questions as she was new (Sharna). She gave the phone over to a fellow colleague who advised me all supervisors were in a meeting and advised he would send me a statement in two days time. His story was that virgin active charged me an upgrade fee, which I was not advised of and the agent I upgraded with advised it was free, so this was a lie. And because the calls are recorded, I let him have it. I am still awaiting this feedback. I need for a supervisor or Sibongile to contact me back and explain to me and trace this outstanding amount. I also need a statement which shows me where this amount started being outstanding. After Sibongile **** to me, because she had no clue what was going on, another arrogant agent called I owed and I told her what Sibongile said to me and to what my knowledge was. I always check my account on the site and it is always green after i make the outstanding amount. If it is a system fault, no one told me about it. she advised she will investigate and then a week later Sharna called me. Up until now, no one can explain where the outstanding amount started, hence they respond by telling me anything so that the calls is not too long.</p>