*********** Consultants and Poor Customer Service

I am writing to lodge a formal complaint regarding the continued blocking of my wife’s gym access, despite full payment of our membership fees on 03 November 2025. Over the past week, I have contacted your customer service team on three separate occasions to have this matter resolved. However, as of today, the issue remains unresolved. This has caused my wife unnecessary embarrassment and inconvenience, as she has been repeatedly stopped at the gym entrance and informed that her membership is blocked. This situation is entirely unacceptable. The handling of this matter by your staff has been unprofessional and demonstrates a concerning lack of competence and accountability. As paying members, we should not be subjected to this level of service, particularly after fulfilling our financial obligations in full and on time.