Conniving Conglomerate
<p>I had been a loyal Virgin Active member for a number of years. Unfortuantely, after Liberty Life withdrew their loyaly programme I was no longer able to afford going to the gym. It would have cost just under R800.00 for myself adn V-Max for my son. So in April 2016 I decided to canclmy membership.</p> <p>Towards the end of May 2016, I received a call from a V.A consulatant asking me why I cancelled my membership. So I explained that it was too ex*****veand that I was NOT in a position to pay +/-R560.00 for myself and +/-R250.00 for V-Max. To this he offered my 50% off on both memberships. My fee would have been affordable at around R350.00 for both memberships, so I agreed. I was reinstated in June 2016, but from August 2016 I was charged the normal price again!!! I only noticed this in October.</p> <p>When I called the call centre, firstly I was told that the person I needed to speak to was ON LEAVE and then that the offer that was made to me was a 2 month retention special. Iwould have never agreed to that! During the course of my conversation with Y Allie, I was crystal clear in my saying that the normal fee did not suit me. If he used some special V.A *****ing language which I did not get, I don't know but I never agreed to any retention special.</p> <p>So, in October I started making enquiries, emailing etc...I got one email back from an administrator saying that they apologised for the delay in response and then lots of auto-generated emails. </p> <p>It has now been 4.5 months.</p> <p>As far as I am concerned, Virgin Active is a conniving, *****ing conglomerate.</p>