Concerned and Very Unhappy

<p>On the 14/02 I walk into virgin active to enquiry about membership amounts and was sat down with a consultant. He tells me about a deal off peak 500 a month. Thinking this could be the deal, he then asks me to pay my registration fee in the meantime which I do and sign the keypad as I did not have my bank details with me. He says that I should not be concerned, as soon as they have my bank details he will mail me the contract. At that point I decide I will bring details the next day. Next day came, took my details and was told contract will be received later that day. I was happy that I am finally with a gym I thought is true and honest. Not receiving my contract I did try and call with no luck. I then sent the consultant a message and mail as my brother and mother in law has the same deal with the Gatesville branch and they pay 250-350 a month. Concerned I make contact with him and was told that it is because its a different location. One of my friends are with virgin active cape town and guess what is also paying the 350 amount for same package. I asked for my contract to be sent as I was not happy and still did not receive it. I am and was ready to cancel as I would not pay that amount if others are getting the same and paying less. Even after I still did not receive my contract in the first of March the money comes out my bank account. Fuming with rage and anger I attempt to make contact again as I was concerned. I still did not receive my contract and do not know what the cooling off period is and here they have already taken money. Yesterday the 06/03 they finally sent my contract after almost a month. I am so fuming I am going to take this matter further. Worst part is the gentlemen that assisted me is smart, feel like this has happened before because he kept trying to call me to my mobile instead of contact via email as I requested because I am going to take the matter further. I am disappointed because now I am out of my cooling off period. The consultant did not grant me a chance to read my terms nor did he read it, he did say I would receive it later that day, which has turned into almost a month.</p> <p> </p> <p>I need to know what I can do next as I am looking to cancel but will not under any circumstances pay term fees, why? Because firstly I was not made aware of the cooling off period and nor was I given the chance to read it, in fact almost 30 days after I now receive it which makes it too late for me to cancel. </p> <p>If this matter is not resolved I will be going to the Ombudsman and take legal action</p>