Complaint Regarding Unfair Treatment and Threats of Legal Action

I am writing to address the ongoing issue regarding an alleged unpaid fee dating back to May 2022, which Virgin Active claims to have experienced due to a system error. To provide context, I was a member of Virgin Active until Febryary 2023. Following proper procedure, I terminated my membership due to never been to their facilities ever since I had a contract with them. I probably wnet twice or three times during that period. It has come to my attention that there was an error in their billing system, resulting in the failure to deduct the membership fee for one month.

While I understand that errors can occur in any business, it is concerning that your gym is now attempting to hold me accountable for a mistake that was beyond my control. Furthermore, the manner in which this issue has been handled is unacceptable. I have been subjected to harassment and ************, including threats of legal action and involvement of credit bureaus. I would like to emphasize that I fulfilled all obligations outlined in the terms of my membership agreement, including providing notice of cancellation and settling any outstanding dues at the time of termination. Therefore, I refuse to accept liability for an error caused by their internal systems.

In light of these circumstances, I demand that Virgin Active cease all further attempts to collect the alleged debt and refrain from taking any punitive actions against me. Additionally, I request a formal apology for the distress and inconvenience caused by this unwarranted harassment.

I expect a prompt response from their end regarding the steps you will take to rectify this situation.