Complaint Regarding Incorrect Billing and Miscommunication

On January 7, 2025, I was approached by a consultant at the Parkview location who informed me about the opportunity to join a 3-month collection plan. I was explicitly told that, in exchange for a payment of R425 for the 3-month period, I would gain access to any VA club during that time. At the time, I was paying a little less, and the offer seemed reasonable as it would allow me to explore other facilities that might suit my preferences.

However, to my dismay, I have now been informed that the second debit order of R425 was taken from my account on March 1, 2025, and my next payment will be R1700, with no option to return to my previous membership. This is in direct contrast to what I was initially told.

As a long-standing member of VA, I am extremely disappointed with the significant discrepancy between the information I was given and the actual situation. My current budget does not allow me to pay for several months of gym fees (R1700) in April, as I am now expected to do. Had I been properly informed about the long-term costs and commitments associated with this offer, I would never have agreed to make the switch, which was represented to me as a temporary upgrade.

There has been no resolution to this matter after speaking with the consultant.