Complaint Regarding Daily Access Charge for Non-Members Waiting Inside Facility

I am writing to formally complain about the R325,00 per day access charge imposed on non-members who wish to enter the facility purely to wait for a partner in a safe and secure environment. I regularly accompany my partner to Virgin Active and, for safety reasons, would prefer to wait inside the facility rather than sitting alone in my car in the parking area. Being required to pay a full daily access fee for no use of the gym facilities feels unreasonable and insensitive, especially considering the current safety realities in South Africa. This policy effectively forces people to choose between personal safety and an unaffordable daily charge. I would like to ask frankly: is revenue really more important than a person’s safety and peace of mind? I believe there should be a more practical and humane solution, such as: A free or low-cost waiting pass for partners Limited access to reception or lounge areas only A time-restricted non-member waiting option Virgin Active promotes wellness, community, and care for people. Policies like this do not reflect those values. I would appreciate your urgent review of this matter and feedback on whether exceptions or alternative arrangements can be made. Thank you for your time and attention. I look forward to your response.