Complaint ignored by the manager/s on duty

<p>On this day, 14 April, I complained to the managers on duty at the Virgin Active in Greestone and my complaint was not addressed.</p> <p> </p> <p>There was a member who was monopolising 3 machines, a white afrikaner male (I say this because I believe it was this that rendered my complaint dismissable without being addressed), he would not let me use one of the machines and expected me to wait for him to finish. While he exercised, he chatted with his friends, feeling entitled to block me from using one of the machines. I had to ascend the stairs to the reception of the gym and I promply laid my complaint. I waited for the manager to come and address the issue and s/he was a no show and while I waited, this guy eventually released one of the machines.</p> <p> </p> <p>Is this how virgin active deals with members? Treats others with respect and shows the finger to the likes of myself. Or was the reason my issue was not addressed because I am a black female so I should just sit back and take whatever abuse levelled at me? Do I pay money that is different to that paid by this white guy and so his money buys him the monopoly of 3 machines while I mine buys me a wait and wastage of my time? I should spend more time and the gym waiting unneccessarily because I obvioulsy have nothing else to do beside spending my day at the gym. My efforts to manage my own time are dismissable?</p>