MN
Marelise N

1 reviews | Active since Nov 2015

17 Jun 2016, 06:26

Complaint Club V-Max Glenvista: Staff Members Laughing At My Child For Wearing "**** Roche" Tackies

<p>I have a complaint about the instructors in the Club V-Max section. My child came home in tears earlier in the week because ALL of the teachers in attendance were laughing at her wearing "**** Roche" tackies. I find this completely unacceptable. If there is a problem with the manner in which my child is dressed, I expect it to be brought to my (or my husband's) attention and not a spectacle to be made of my child in front of the entire class and teachers. We have been loyal members for years now - my kids have been attending Club V-Max for years now. I really do not need them to be embarrassed in such a manner ever.</p> <p> </p> <p>Please can I have them removed from our membership with immediate effect as they will never be brought back to this Club ever again. I would like confirmation of my request being fulfilled in writing.</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply17 Jun 2016, 11:30
Official

Thank you for bringing this to our attention.

We are terribly sorry about the experience your child had at our club v facility.

I have tried to touch base with you via your mobile phone but to no avail.

Please look out for my email requesting an alternate number and convenient time to chat about your concerns in more detail.

Kind Regards,

Tracy-Lee