Complaint

I have been struggling for the past three months since registering for my Rewards to get them on weekly basis. Every other time I need to get my Reward, I have to make a call to their customer care centre. About 2 weeks back I spoke to the call centre Manager who said His name is Sinosi. He asked me to download the latest version of the Virgin active app to which I did. After a few days I noticed that it wasn't working and tried to contact him via the customer care centre to no avail.

I then requested for his email address and wrote him an email to address my issue. Needless to say I did not receive a response to date after 2 emails were sent to his mail address.

Their service sucks and would never recommend anyone to join the Club.

R