Complaint

I originally signed up to a contract back in November/December last year 2018 which was for a 12 month contract for R499,my first question to the guy that signed me up was confirming that my membership will not be going up as I am turning 26 in April,he advised me that it will remain R499 and that I was lucky enough to get the deal while 25 years old,I then agreed to the contract as he explained that they can not just change the contract without my permission.

I recently checked my 3 month Bank statement as I app**** to buy property and seen that I have been paying R890 for my Gym for the last 4 or 5 months which is not what I have agreed to at all, I am currently pregnant and no longer wish to continue with Gym and called up to your contact center today and was advised by one of the ladies that I am on a 24 Month contract and I would need to pay R3560 to cancel on my next debit as a once off payment which I obviously can not afford, I sent an email on the 11/09/2019 and received my contract as requested on the 09/10/2019 a whole Month Later.

I would like for someone to get back to me as I am still being charged for my Virgin active contract each Month,and would like to have it cancelled and my Money refunded back for the last couple of Months since May 2019.

I am never someone to complain however the way I am being treated is not right,no one was able to help me aside from repeating themselves telling me what the cancellation fee charges are.

Regards Robin