Complaint

I have never been a member at Virgin Active, however I signed up for there special of last year of R149 per month for a year. They called me every time to advise I am behind with R740. So explained over and over again that is not my monthly payment amount and was not what I signed up for. I havent even been to the temporary gym they had in George because of this. On 16 Aug 2023, I received a reply that my membership will be cancelled, however it was not. On 30 October I called in again and they said it was not cancelled, and sent me a link to pay the last R149 remaining on the contract, which I did. Today I received a reminder email that I am overdue. I called in and the 1st consultant took my details and looked on the system, however cut the call. I called back again, and another lady assisted me and will refer it to the 1st person and will provide feedback. This is unacceptable.!!!!