complaint

I went into Virgin Active, Beacon Bay premises, which is my gym, to cancel my contract. On arrival, my stepmother was told to leave. I enquired about cancelling my contract with specific reasons why. I was handed a cancellation form and was told to fill it in. Nothing else was said to me at this moment. Once I had completed the form I waited to listen to any other additional information. I was told to leave, as nothing else needs to be said. 15 minutes later I get a call from Virgin Active in Beacon Bay to tell me that they had forgotten to mention I will need to pay the last monthly instalment. I questioned if this was the only amount I needed to pay, and I was told yes. Shortly after ending the call, I get a call from the head office in Cape Town to tell me to pay a cancelation fee. I was not told about this when signing the contract, or even told at all.