1 reviews | Active since May 2016

11 May 2016, 17:57

Complaint

<p>Yet again more pathetic service from VA, a member for almost 8 years and still the customer care can't resolve a simple request.</p> <p> </p> <p>i logged a query recently at your Gardens club, my regular club and Tracey Lee from Head Office has still not got back to me. Now for the past 2 weeks I have spoken to half a dozen people in head office and every time I get a different story. </p> <p> </p> <p>I find it very unprofessional that no one at VA knows what they are doing and tell me different things when I inquire about a simple query.</p> <p> </p> <p>Can some from VA please call me so I can resolve this matter.</p> <p> </p> <p>regards</p> <p>Pqul</p>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply12 May 2016, 06:37
Official

Thanks for taking the time to chat to me.

As per our conversation, we understand your situation and are looking for the best possible options available.

We will get in touch with feedback soonest.

Kind Regards,

Tracy-Lee