YB
Yolandi B
1 reviews | Active since Apr 2015
23 Nov 2015, 17:27
Complaint
Mall@reds have no cardio equipment, I went to Eco to run for 20 minutes, my cousin from USA is here.They would not allow my guest in (my car was in the carwash so he had all his luggage with him), they said we must pay R155 for the duration of my 20min cardio and did not even allow him to the restaurant. Horrible treatment for my guest!!!he was left sitting in the foyer...I was ashamed out of my head. We pay high fees every month and this is how you treat us Eco Park gym?! At reds they would understand our situation. I am furious, when I said I will complain the floor staff told me \good luck with that". """
Helpful (0)
Replies (1)0
Replies (1)Virgin Active South Africa's replyOfficial
24 Nov 2015, 09:13Hello yolandibiekie,
Thank you for taking the time to chat to me and for giving me the opportunity to explain our guest access procedure.
On behalf of Virgin Active, I would like to apologise for the experience that had.
We could certainly have dealt with the situation in a better way and will be addressing this with the club.
Please feel free to contact me should you require any further assistance.
Kind Regards,
Tracy-Lee
Thank you for taking the time to chat to me and for giving me the opportunity to explain our guest access procedure.
On behalf of Virgin Active, I would like to apologise for the experience that had.
We could certainly have dealt with the situation in a better way and will be addressing this with the club.
Please feel free to contact me should you require any further assistance.
Kind Regards,
Tracy-Lee
Virgin Active South Africa's reply24 Nov 2015, 09:13
Official
Hello yolandibiekie,
Thank you for taking the time to chat to me and for giving me the opportunity to explain our guest access procedure.
On behalf of Virgin Active, I would like to apologise for the experience that had.
We could certainly have dealt with the situation in a better way and will be addressing this with the club.
Please feel free to contact me should you require any further assistance.
Kind Regards,
Tracy-Lee
Thank you for taking the time to chat to me and for giving me the opportunity to explain our guest access procedure.
On behalf of Virgin Active, I would like to apologise for the experience that had.
We could certainly have dealt with the situation in a better way and will be addressing this with the club.
Please feel free to contact me should you require any further assistance.
Kind Regards,
Tracy-Lee
