tN
therusha N
1 reviews | Active since Feb 2015
27 Mar 2015, 16:29
COMMUNICATION!!!!!
I cancelled my membership and asked the gym withing 1 week to retract the cancellation. They stated it could be done i need to send through an email stating to please retract the cancellation. It is going onto 1 month that i have heard nothing and i followup constantly and my emails are ignored by the sales person Tshepo Matlapeng as well as the club manager Jeofrey Malivhusha. I am utterly disgusted that a club manager can not bother to respond to a complaint of his staff.
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Replies (1)
Virgin Active South Africa's replyOfficial
30 Mar 2015, 13:47Hello tnaidoo1979,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
I have liaised with the club general manager, Jeofrey, and he has informed me that your request was processed on Friday and I can confirm that your membership is fully active. I am sorry for the lack of response received and I trust that we will not take for granted the time we take to respond to our members.
Should you require any further assistance in the future, please feel free to contact me directly.
Kindest regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
I have liaised with the club general manager, Jeofrey, and he has informed me that your request was processed on Friday and I can confirm that your membership is fully active. I am sorry for the lack of response received and I trust that we will not take for granted the time we take to respond to our members.
Should you require any further assistance in the future, please feel free to contact me directly.
Kindest regards
Robyn
Virgin Active South Africa's reply30 Mar 2015, 13:47
Official
Hello tnaidoo1979,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
I have liaised with the club general manager, Jeofrey, and he has informed me that your request was processed on Friday and I can confirm that your membership is fully active. I am sorry for the lack of response received and I trust that we will not take for granted the time we take to respond to our members.
Should you require any further assistance in the future, please feel free to contact me directly.
Kindest regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
I have liaised with the club general manager, Jeofrey, and he has informed me that your request was processed on Friday and I can confirm that your membership is fully active. I am sorry for the lack of response received and I trust that we will not take for granted the time we take to respond to our members.
Should you require any further assistance in the future, please feel free to contact me directly.
Kindest regards
Robyn