COMMON COURTESY!

I am writing to explain my disappointment and somewhat humiliating experience whilst on the phone with the billing/ accounts employee from Virgin Active <br> <br> 2:14pm 24/02/16, The issue surrounds a misunderstanding of billing arrangements, needless to say my account is in good standing and the necessary checks were not carried out.<br> <br> Upon answering my phone to speak to this employee from Virgin Active who had a very ****ty tone in her voice spoke as if this is a personal matter and was completely unprofessional in attending to my issue.<br> <br> Let me share the basics of telephone etiquette since there is a lack thereof<br> 1. Greet!<br> 2. Listen <br> 3. Tone!!!<br> Since you are not face-to-face, the most important measure of good communication <br> DO NOT SPEAK TO YOUR CLIENTS (the people that built the business) IN THAT TONE OR MANNER <br> BE Professional and have some respect especially since you are in the wrong !<br> 4. 5. COMMON COURTESY<br> <br> In closing I am still waiting for a response let alone an apology. <br>