Commission based staff of big companies a ripping the consumer off without their permission

Good day RE:VIRGIN ACTIVE // DANIA MORRIS//*** - I cancelled my membership in September 2016, by phone - please ask your client for a copy of this recording - they advised me that there would be one more debit order going of in October - please see attached bank statements of my September debit order going through successfully in September and again in October as my months notice debit order. They advised me that no more debit orders will go through, and it did not in November, December, January and February - let me know if I should send you proof of these months bank statements to see that there was no attempt from Virgin active trying to submit a debit order. - According to me all was paid up and cancelled - no one gave me proof of cancellation or a paid up letter. - then out of the blue Eugene Hefer - please ask your client for proof of his employment in 2016 - from virgin active phoned me on the 5th of November 2016 to try and convince me that I must just freeze my membership until I have changed my mind and then reactivate my membership in March 2017 - I WAS VERY ADAMANT THAT WILL NOT BE THE CASE AND I DO NOT WANT TO DO THAT - please make very sure that you get a copy of this recorded phone conversation where I VERY clearly say NO !!!!!!!!!! - As all of these employees work on a commision basis he would not take no for an answer so that he can get his commision and 4 years later he got his commision for my "**** sale" and I the client has to be black listed for something I DID NOT AGREE TO !!!!! - Below is the mail he has send me sfter our phone call : if you think this is a **** "copy and paste" I am happy to forward you the mail directly. - please note the following : 1. I have retracted your cancelation (listen to the phone call - I did not agree ! to that) 2. Retro froze your membership (there is your proof that I was paid up to that point, as he did not ask for any more payments as all was paid up to date) 3. no further debit orders until February (another proof of me not owing anything) 4. By accepting this offer (please send me proof from your client where I accepted his offer) 5. you are allowed to unfreeze the membership (please ask your client for proof where I contacted them to unfreeze my membership) - he clearly stated over the phone (please send me a recording of our phone conversation) that I will be contacted in February to confirm that they can unfreeze my membership, I ignored this innitial mail below as I already said NO!!!!!! and thought if he phones me again in February I will just say NO !!!!! again, my thinking was that he can not just do it without my permission so I was not concerned. - then in March with NO PERMISSION AT ALL a Virgin active debit order went of my account, I could not believe it (SEND ME PROOF OF A E-MAL, A LETTER OR A PHONE RECORDING WHERE I GAVE VIRGIN ACTIVE PERMISSION TO UNFREEZE MY ACCOUNT AND TAKE MONEY OUT OF MT BANK ACCOUNT, ASK YOUR CLIENT TO SEND ME PROOF OF THIS CONSENT, AS IT IS THEFT TO TAKE MONEY FROM SOMEONE WITHOUT PERMISSION !!!) - Here with Eugene's mail so that he can get R 5 commision which I did not reply to as I already said NO ! And which I was going to do again when he would supposedly phone me again in February which he did not do , no mails, no nothing, just take my money with no permission : (let me know if you want the original mail forwarded to you) Eugene Hefer <***> Sat, Nov 5, 2016, 11:20 AM

to me

Good Day I hope this email finds you well. I have retracted your cancellation , Retro froze you membership with immediate effect .. No further debit orders will be generated up until February when your grace period has ended. Also know , by accepting this offer ,You will not be able to use the facilities however you are allowed to unfreeze the membership anytime by contacting us. This also means that your membership will remain on a month to month basis and should you feel the need to cancel in future you 20 working days’ Notice is required Should you have any questions , don't hesitate, you can contact me on *** Kind regards

Eugene Hefer , Retention Consultant VIRGIN ACTIVE HEALTH CLUBS - SOUTH AFRICA Telephone: +27 (0)21 *** www.virginactive.co.za

This was my reply to his mail in March 2017, when I saw the unexpected debit order (theft) : (Let me know if I should forward you the original mail)

Dania Morris <***> Tue, Mar 28, 2017, 9:06 AM

to Eugene

Hi Eugene

A debit order went of my account, I have reversed it through my bank, as I did not authorize this debit order and I also did not accept the offer of starting again in March.

Cancel my contract, cancel my debit order, I do not want to be a member of Virgin active and I took time to cancel it in the first place, I told you this when you phoned me last year, you also said you will phone me before this debit order goes of again in March, which I said will not be necessary as I know I would not want to start it again. Please cancel my contract, and do not take anymore money from me.

Thank you,

- He did not reply after this mail of mine, and after that there was no more money taken from my account, which clearly means that he FINALLY got the picture, so obviously he then cancelled my contract. - Even though your client has never taken money from me again, and I only owe this one unauthorized debit order's money as per your records, up to today I have never received a proof of cancelation or a paid up letter as you are requesting. - So because of your client's *********** staff who is working on a commision basis and just do as they please without me the client's permission I have to waste my time fighting over R 500 , which is nothing and could be paid easily, but there is 1 000's of consumers that are ****** like this by big companies commision based staff. So this email will be send to "Hallo Peter" today as well as the Consumer Ombudsman as it is the principal of this very unfair matter.

- I request the following from your client to be send to me :

1. Proof of my cancellation in September 2016 2. Paid up letter as per my last debit order which the took from my account in October 2016 3. Phone recording records of my conversation to Eugene Hefer on the 5th of November 2016 - it would be around 10h00 -11h00 to make it easier for them to find as he mailed me just after the phone conversation 4. Proof of where and how I gave permission to "unfreeze" my membership in March 2017 - weather by email or a phone record 5. A statement showing my payments in 2016 to proof that all was paid up to date 6. A reason why they stopped taking my debit order as from April 2017 and why I only owe this one unauthorized debit order without sending me any mails after this with cancelation or paid info - very unprofessional for such a big company ? 7. I want a written reason why I owe R 591.50 on a statement - not just a random " you owe R 591.50" 4 years after I have cancelled by membership, I want to see the reason for this on black and white on a professional statement, with dates, showing all debits and credits Thank you,