WH
Wilma H
1 reviews | Active since May 2015
21 May 2015, 19:07
Cold swimming pool water
Within the last 2 months the pool has been so cold on occasion that it is not possible to swim. The management's excuse is that the booster pump is broken. I've measured it with a calibrated thermometer and it has not been above 25 degrees Celsius for the last couple of months. I have discussed it with the manager but the water is still very cold. As a paying member of the gym and Discovery Health, I find this unacceptable.
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Replies (1)0
Replies (1)Virgin Active South Africa's replyOfficial
22 May 2015, 10:34Hello bizzy lizzy,
Thank you so much for taking my call today Wilma.
On behalf of Virgin Active I once again would like to apologise for the condition regarding the temperature of the pool at our Rooihuiskraal club.
As discussed, I have escalated your concerns to the regional maintenance manager and we will provide you with feedback soonest.
Kindest regards
Robyn
Thank you so much for taking my call today Wilma.
On behalf of Virgin Active I once again would like to apologise for the condition regarding the temperature of the pool at our Rooihuiskraal club.
As discussed, I have escalated your concerns to the regional maintenance manager and we will provide you with feedback soonest.
Kindest regards
Robyn
Virgin Active South Africa's reply22 May 2015, 10:34
Official
Hello bizzy lizzy,
Thank you so much for taking my call today Wilma.
On behalf of Virgin Active I once again would like to apologise for the condition regarding the temperature of the pool at our Rooihuiskraal club.
As discussed, I have escalated your concerns to the regional maintenance manager and we will provide you with feedback soonest.
Kindest regards
Robyn
Thank you so much for taking my call today Wilma.
On behalf of Virgin Active I once again would like to apologise for the condition regarding the temperature of the pool at our Rooihuiskraal club.
As discussed, I have escalated your concerns to the regional maintenance manager and we will provide you with feedback soonest.
Kindest regards
Robyn
