WH
Wilma H

1 reviews | Active since May 2015

21 May 2015, 19:07

Cold swimming pool water

Within the last 2 months the pool has been so cold on occasion that it is not possible to swim. The management's excuse is that the booster pump is broken. I've measured it with a calibrated thermometer and it has not been above 25 degrees Celsius for the last couple of months. I have discussed it with the manager but the water is still very cold. As a paying member of the gym and Discovery Health, I find this unacceptable.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply22 May 2015, 10:34
Official
Hello bizzy lizzy,

Thank you so much for taking my call today Wilma.

On behalf of Virgin Active I once again would like to apologise for the condition regarding the temperature of the pool at our Rooihuiskraal club.

As discussed, I have escalated your concerns to the regional maintenance manager and we will provide you with feedback soonest.

Kindest regards
Robyn