clueless admin staff

Tried to move my membership from Gateway to Cornubia, 2 months later after paying the ädmin"fee my kid is still not allowed access. Every person you speak to tells a different story. The staff at the Cornubia branch are in a perpetual state of confusion. The call centre promises feedback but never does so. But guess what, whilst my kids and i cannot use the gym, the debit order goes off perfectly well every month. Great gym but very poorly trained staff. Nightmare to deal with. Ive all but given up hope now and will reverse my debit orders as they cannot provide the service for which i am paying