Club v issue raised and no feedback from manager

As a concerned parent and gym member, I contacted Virgin Active Lorraine regarding a sensitive matter regarding their club v facilities . I spoke to I assume an admin assistant who assured me the Manager who was busy at the time would call me back regarding this matter . It has been a whole week and I am still waiting for a return call. Thank you for confirming that I should indeed cancel my membership. You have no concern for your members at all and this is echoed in your treatment. For the ridiculous fees one pays every month the least you can do is contact your members back when a concern is raised. The level of service is sadly below par at this branch on a continuos basis. Time to look at your recruitment of staff.