Club membership renewal PROBLEM!!!

So I drive out to the club and inform the person at the front desk that I'd like to renew my membership as my current membership contract has come to an end. She directs me to the ONLY consultant on the premises Mr Moima. I then spoke to the consultant at the club informing him that my initial 12 month membership is at an end and that I would like to cancel this membership and take out a different membership option. He then proceeded to verify my membership status and then informed me that EVERYTHING is in order and this membership change can be done. Over the next hour (various interruptions including the consultant suddenly jumping to other peoples needs making me wait !) we completed my renewed membership.<br> Two hours later a receive a call from the consultant telling me that he had to cancel my new membership as he didn't know that he wasn't allowed to remove my previous membership!!! and that I must now call head office to sort out the mess AND I have to drive to the club to get a replacement access card as he disposed of my old card.<br> WHY the **** do the Hatfield consultants not know how to do their job, ****ing waste my time and make simple admin such a ****ing hassle ?!