PZ
Pieter Z

1 reviews | Active since Mar 2009

24 Mar 2015, 10:34

Club Equipment in a state!

I am staying in Pretoria but work in Johannesburg. I leave my house early in order to exercise before work. I use Centurion main (behind Makro) and Sunninghill and shocked by the state the equipment is at both these clubs! I went to Centurion on Saturday and about 6 treadmills were not working but no out of order signs was placed on them so you get on, get off and I could see that other members were also getting frustrated by this. At Sunninghill you need to play a good game of musical equipment, this morning I had to get on and off from 3 bicycles seeing the one had no resistance, the second were so noisy. There are one bike by Sunninghill that have been broken now for the past 3 weeks and no one have been maintained the cycle. Then you get to the flyers, one out of 6 are working properly in Sunninghill as they all are noisy, squeaky and making a rubbing noise. I am not a vitality member and pay over R600 per month and this is not the service I expect from your clubs. I have used Morningside a few times and all is in perfect condition there so what is the problem with Centurion and Sunninghill is??

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply24 Mar 2015, 14:43
Official
Hello vanzylp,

Thank you for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the frustration caused.

Thank you for bringing this to our attention today, we really appreciate your feedback.

I have escalated your concerns to the respective club managers. Please rest assured that we will do our best to rectify your experience at these clubs.

Should you require any further assistance please feel free to contact us directly.

Kindest regards
Robyn