Club access /Membership transfer incompetence for months

I don’t know what going on at virgin active but the customer service is below the rating I gave. Zero stars is what they honestly deserve!! How many more months must I suffer with my membership and gym entry! I can’t even choose the correct club on the app cause some *********** people have not done their work with sorting it out even after countless complains and calls. I can’t be chasing you for services I payed for! Why must I suffer like this yet they take full payment for the club I transferred to!? Why does your app and gym access not allow entry even though you’ve taken my money?! I wish we had a planet fitness in plk I would have switched gyms long ago as this is frustrating and honestly I'm starting to think maybe joining a local gym would be best at this point. I’ve never experienced such in Gauteng and I’ve been a member of VA since my youngest yrs! I’ve been chasing you people for so long! They promise to call back but NEVER DO. You call them they claim it’s sorted only for things to go back to **** the next day and the user unfriendly app is top tier nonsense cause even its self help doesn’t help! Can you please find the most competent person in your company to sort this out?!?! Im tired of complaining day in and out!!! Even the whole stAff know my issues with this nonsense and have all tried to sort it out but clearly the issue is at head office! How can such a big company be so hopelessly *********** consistently for so long, aren’t you tired of my calls and emails which you clearly ignore??? So no one knows how your system operates!?! Not a single. Person can correctly assign the correct club to a member?! But you know how to adjust fees to take more money for that particular membership?! Make it make sense!