1 reviews | Active since Apr 2019
Closure on all Sundays
I received an email from Virgin Active notifying all members of the Welkom branch that they will be closed on Sundays effectively from the 1st of May 2019 due to "It's awfully quiet here on weekends." None of the members were contacted for feedback before the decision were taken. This decision have a few financial implications for all Discovery Vitality members as the number of days to reach their weekly goals have been reduced and therefor all of the benefits from the vitality goal rewards system is redundant. Currently my retirement fund as well as my life insurance policies are linked to my vitality points and I get yearly paybacks according to my vitality status. Due to the changes in the operations schedules makes it almost impossible to achieve the desired Gold status that I'm aiming for. I need to attend approximately 250 days of gym visits to achieve Gold status. If you take 365 days in the year minus the 12 public holidays into account plus the new agreement of the Sundays which equates to 52 days. The total number of days that are available to achieve the goals are 301 days. That means that I need to attend 83% of all days in a calendar year if I want to make the gold status. Therefor I can not go on a holiday without going to a gym, if the gym closes for any unforeseen event like the past year when the gym was closed for a week due to pipes that were broken or damaged. I have issued my frustration with the head office of Virgin Active SA on facebook regarding this issue and the only response I got back was from the Welkom Branch management who does not make the decision to close it and therefor no resolution can be reached. I find it in poor taste that no members were consulted before the decision was made. My suggestion is that if they want to cut back on operation costs limit the operation hours on Sundays. e.g instead of opening at 6:00 and closing at 14:00, open at 9:00 and close at 12:00. HelloPeter please assist me in resolving this issue as soon as possible not only for me but for all Virgin Active members.
