Clients pay the price for Virgin Active incompetence

We took out a family premium membership with Virgin Active last November. From the start we had numerous issues but they seemed to eventually be sorted out. Then the app started playing up again, rewards disappeared and sometimes never came through to which they claim they cannot check on. Anyway, the most frustrating was a couple months into the membership when they did not debit the account for the full fees and we ended of being the ones to pay the price. Besides access being blocked, they made us wait another week after payment reflected on their side before they unblocked the access. It was quiet upsetting and I then requested payment be changed from debit order to me paying them via eft, they refused stating they only do debit order. Thereafter the debit order was fine every month until this month, once again, they short debited causing 2 members of my family to be blocked. It is now once again left to us to pay the price for their incompetence as they refuse any other form of payment and they are responsible for the debit order which is the same every month but we as the clients are the ones to pay the price and still pay them in full even for no service. This is the reality of virgin active.