Client since 2012 but instead of resolving my issue, given the middle finger

<p>My contract was about to expire and I had just cancelled my Momentum Multiply rewards program and migrating back to Vitality. I called the Sunninghill club and asked to speak to Judy (i asked for her specifically as she had assisted me very well beffore), I was told she is not in and a lady by the name of Lydia volunteered to assist me. I then told her that I have cancelled my Multiply and will be on Vitality and therefore need to sign a new contract. She advised me that the joining fee is R1800 (and a couple rands) and if I sign my contract before the 31st March I will get a cashback of R1000. I told her great and I will be coming in at the club to finalise this on the 26th March prior to my trip to Cape Town. She called me prior to the meeting to confirm and I went to see her. </p> <p>She took my details and as she was about to proceed she told me that my membership doesn't qualify for the cashback as initially informed. I asked her why and she could not give me a straight answer but advised me to call the call centre who may help me. I informed her that I will be in Cape Town and this may be a challenge as I am leaving the very same day. She said that she can't do anything but the call centre may help.</p> <p>I could only call the call centre on the 31st March - I can't remember who I spoke to but relayed my query and she checked my details and told me that my membership does qualify for a cashback she doesn't know why the club would say it doesn't. However for my to get it I have to go to the club by close of business today (31/03/2017) to sign the contract. I told the agent that I couldn't as I am currently in training in Cape Town and will only be back in Johannesburg on the 1st. She told me there isn't much she can do. I must go to the club, I wasn't happy about this and told her as much.</p> <p>When I returned to Johannesburg, I called the club to sort out my membership. I spoke to Joyce who assisted me in opening a Vitality membership which was opened on the 7th April 2017. Once done I told her of what happened with Lydia and the call centre and how unhappy I was with this service. She called her Sales Manager, a guy by the name of Pat who took down my details and promised to get back to me as there isn't much he can do from club level.</p> <p>On occasions after this while at the club to gym, I saw Joy who I told that I am still waiting for feedback from Pat and it would be that he isn't on or he is busy with another client. </p> <p> </p> <p>2 weeks later and I had still heard from Pat! On the 25th April I ran into him after my gym session, and asked that I was still waiting for his feedback. He couldn't even remember me! He went on the system and asked for my cellphone number which I gave and he could now recall my query. He told me he has a report and Lydia is being disciplined and its a case of he said she said as there was no attempt by Lydia to open a membership for me and the accounts department has said they will not pay and I should call the call centre, which I told him that that is what Lydia told me to do and I feel I have been shipped from pillar to post with no resolution! I told him he is telling me internal matters which have nothing to do with me. And I feel everyone has given me the middle finger instead of attempting to resolve my issue. Which he responded, if that is how I feel its okay! As I don't know why he didn't get back to me and he is not going to get into that with me. I told him he could have just apologised and not tell me its okay! That is terrible customer service!!!</p> <p>My issues are 2 - one that grinds my **** the most is Pat's response! He did not even get back to me with feedback. It had to take weeks before I ran into him at the club weeks later to get back to me and his customer service focus leaves a whole lot to be desired!!!!</p> <p>Second issue is I could not get a cashback that was promised due to the incompetence of the staff and misinformation! Which this is also internal! And tantamount to false advertising! I have been a client for over 5 years and the least that anyone could have done whether at the call centre or club level was attempt to resolve my query!</p>