Client service

Gone are the days where virgin active use to be about client service, now since they have monopoly they seem to care less about that and more about money which is sad to see. Going down to durban for business and they can’t assist me to gym down there for a few days but I must pay to shift my membership and then pay to shift it back when I go back to Johannesburg.

Correct me if I’m being unreasonable but I joined virgin active many years ago because, as I was told, they are not just a gym but a healthy club and they care about their clients complete well being not just their gym life, now it’s just can we have your money and offer you no real service.