clearly we are not safe at virgin active

On the 09th of October 2015 my money was ****** from a LOCKED locker. I alerted of the staff members of the the incident and i was told to write a statement. The following day the general manager called me advised me to open a case so that he can claim from their insurance and i gladly conformed to his request and that created an impression that something will be done. I spent a lot of time and money on this matter only to be told a month and 10 days later that my claim was rejected. i know for a fact that i am not the first client to experience such a loss at virgin active and thus feel that the general manager should have known the outcome and spared me the trouble. Virgin active you should change your disclaimer to PLEASE NOTE THAT YOU GOING TO LOSE YOUR BELONGINGS, DO NOT BOTHER CLAIMING FROM OUR INSURANCE.