Classic Membership Club issue

I recently changed my premier membership into classic membership as I was in Gauteng for business, hoping to open new offices in Sandton.

This was around Feb/March, the gym was Alice Lane club, and Nason was very thorough in explaining the process. He also informed me that should I go back to Durban, the head office will automatically change my main club to Moses Mabida based on the visits, and that would be after two weeks.

I have been using Moses mabida for the past two months as I will no longer be opening new offices in Sandton. I inquired with sales and manager at Moses mabida for my club to be changed, because I do not wish to pay high membership fees for no reason when I am only using Moses Mabida club with such less to offer, as this does not make any financial sense and they have refused to assist. I am finding this extremely frustrating as they have not even bothered to address this matter properly, and yet they are all quick to call for referrals.

I would like this matter to be attended to urgently because I was informed that this would be done automatically based on my visits after two weeks.