SR
Susan R

1 reviews | Active since Jan 2014

16 Sept 2015, 09:13

Class **************

I joined Virgin Active in 2014 under the impression that I joined into a Premier Membership. I now find out that I have a Premier Select Membership? The reason I found this out was because I visited the Sandton VA and was told I am unable to visit their gym (they were kind enough to let me in though).<br> My current membership is R430/month which apparently only allows me to visit 60 clubs nation wide but not Sandton Virgin Active? If I would like to visit Sandton VA then I must pay R570 which will then allow me to ONLY go to Sandton??? That pricing strategy is ridiculous! Why such a huge difference in pricing if the facilities at the gyms are similar??? In some instances the gyms I am allowed in are better!<br> Is it just because it's in a larney area??

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply16 Sept 2015, 09:43
Official
Hello Susie1904,

Thank you so much for taking my call today.

Please accept our sincere apology for any misunderstanding.

As discussed, once you have made a decision about your product, please feel free to contact our call centre on ***for further assistance.

Kind regards
Robyn