AK
Akhona K

1 reviews | Active since Mar 2014

17 Jun 2016, 14:20

Claremont/Fores****: Costly Parking & Ever-changing Class Schedule

<p>@Fores****: It seemsas though one can't 'win' with Virgin Active... I usually gym at the newly openned Fores**** Gym, and the facilities are great, and so are the classes, but they constantly change the schedule for the 24, ****ers, Grid etc, such that one can't really know which class is when! I have raised this issue with management and class instructors an even recetion and even filled up the complaint form as per their request, but no difference at all, instead things are getting worse to the extent that classes get scheduled for 6pm??? The "peak" time for people who actually attend those classes is anytime from 4pm to 5pm, and when the classes are scheduled for 4:30pm, people actually attend a lot. If you make the class for 6 pm, who will be there to attend the class becuase i've seen instances where the class ends up being can'd due to poor attendance or lack thereof. This needs to be addressed urgently!!!</p> <p> </p> <p>@Claremont: I go to claremont now and then, but I just can't deal with going to the Gym only for 1.5 hours, and thereafter having to incur parking costs. It realy aches me to have to pay for parking while I'm also paying a monthly gym fee. Maybe Virgin Active needs to start looking at either increasing the time allowance for Gym members to possibly 2 hours at least because I hate going to Claremont just because I must rush everything and watch the time, and don't even get to stick to my schedule! </p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply20 Jun 2016, 10:45
Official

Thank you for getting in touch to raise your concerns about our Virgin Active Fores**** and Claremont branches.

I have escalated the timetable issue at Fores**** to our regional management and asked them to get in touch with you.

With regards to the parking at Claremont, that 90 minute time frame is set by the building management for all the tenants of MontClare Place, and although this has been raised before, unfortunately it's not something that we are able to change.

I will be in touch with you with feedback on both issues.

Regards,

Dave