1 reviews | Active since Jun 2010
Children are not safe at Kauai old eds
Kauai staff picked up my child with out my consent!!!<br> <br> I had the scariest experience at Kauai today. Whilst at the counter ordering with my children behind and around me feet. One of the staff members at Kauai picked up my child 3 and put her over her shoulder and walked through the kitchen/ fire escape. As they the same exit point. I heard and caught her walking through and chased in hot pursuit scream for her to put down my child! Our children should be safe at the gym as the play area is right next door and no staff should be picking up gym goers children's without their consent or knowledge. I assume this was a Kauai staff member otherwise I shudder to think what could have happened!!! I have messaged Kauai and will come in on Thursday morning to address this totally inappropriate behavior.
Thank you so much for taking my call Shannon.
I have received feedback from the club general manager confirming that he has been in contact with you today and a meeting has been scheduled to address your concerns.
On behalf of Virgin Active I would like to apologise for the experience and please rest assured that it will not happen again.
Should you require any further assistance in the future, please feel free to contact me directly.
Kindest regards
Robyn
Thank you so much for taking my call Shannon.
I have received feedback from the club general manager confirming that he has been in contact with you today and a meeting has been scheduled to address your concerns.
On behalf of Virgin Active I would like to apologise for the experience and please rest assured that it will not happen again.
Should you require any further assistance in the future, please feel free to contact me directly.
Kindest regards
Robyn
