1 reviews | Active since Jul 2011
Child access
In February, for a few weeks, I was in contact with Constantia branch. I foster a young girl during the week who is not on my medical aid. I was trying to find out if she would be allowed free access to the gym which would allow me to come train. I was told on 3 different occasions that someone would get back to me regarding this.<br> <br> I have continued to hear nothing from VA Constantia and haven't been able to train as I can't ask someone to watch my child each time I need to go to gym. As I result, I would like to please cancel my contract. I called the call centre today, but after being on hold for a long time, hung up. I would appreciate it if someone could call me about my cancellation before the new month.<br> <br> Thank you.
On behalf of Virgin Active, please accept our apologies for any frustration.
We're terribly sorry that you need to cancel your membership and can confirm that the cancellation has been actioned as requested.
We'd like to take the opportunity to thank you for having been a Virgin Active member and hope to have you back in the near future.
Kind Regards,
Tracy-Lee
On behalf of Virgin Active, please accept our apologies for any frustration.
We're terribly sorry that you need to cancel your membership and can confirm that the cancellation has been actioned as requested.
We'd like to take the opportunity to thank you for having been a Virgin Active member and hope to have you back in the near future.
Kind Regards,
Tracy-Lee