Cherity Mahlakwana

I was recently insulted by Cherity Mahlakwana, an employee at Virgin Active Lenasia. After the incident, she abruptly ended the call by hanging up. I was extremely shocked by this behavior and called to discuss it with the manager. However, she claimed she couldn't assist me because she does not have access to the call recording to review the conversation. Cherity alleged that I called her a derogatory term. I am now seeking the call recording from my mobile service provider and will escalate this matter further.