cheating clients out of vitality points during covid

I recently learned that because of covid, members can go to myvirginactive.coach and earn vitality points by working out with the videos posted on that site. I started on 11 June and this was recorded under the 'my workout tracker' tab. Then the s**t started. On the 12th of June, my partner and I did another workout of 30+ minutes and the tracker said I worked out for 3 minutes! I thought ***? I assumed the system would correct itself. No way. On the 13th, I did a workout with my partner and the tracker just didn't show that AT ALL! We did another workout on the 15th and showed that we did 1 minute! At no time did we leave the screen or pause or lose connection. This first workour on the 11th registered properly so why the hell didn't it register all the others the same way. I reported this to vitality and virgin and they were useless and even said "Just a reminder you are able to do multiple workouts on the same day to add up to the 30 minutes. ". What bull****! I only ever do the longest workouts that are 30 minutes plus. I won't be cheated out of my points! And to make matters worse, the 50 points that should already reflect on my discovery app for the 11th june workout does not even reflect! Don't cheat your clients!! Aren't the discovery guys rich enough???