Charging is double, refusing to pay back the excess ammount.

*******. We moved to vitality and payed for it right before the system breakdown. Now, they are not only still charging the ammount we would have had to pay if we did not register as vitality members, but they are charging us DOUBLE. They are subtracting the amount from both my and my wife's accounts! When we call we get the answer: we cannot help because the system is down. Looks like the system is only down when they need to pay you YOUR OWN money back! Daylight robery!!! I will be reporting this to the consumer comission.