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Shane S

1 reviews | Active since Jun 2013

20 Aug 2015, 14:17

Charges that were never stopped

Strange that I am doing this but I would like to compliment JP From Glenvista Virgin Active for trying all to help me.<br> <br> I went in yesterday to join the gym again as I am now able to afford it.<br> <br> JP told me all is good yet I need to pay around R2500 .00 in outstanding fees, as I cancelled my contract 4 years ago. this had been done but my not my subscription. he then said he would call the call centre and see what can be done.<br> <br> all that I was told was that there is nothing more he can do for me.<br> <br> this is shocking that they willing to take your money and when you cant pay anymore they carry on trying to get money out of you by handing you over to attorneys.<br> <br> hope no one else is being treated like this.<br> <br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply20 Aug 2015, 15:28
Official
Hello Shane69,

We're so sorry for the frustration this has caused you.

Thanks for giving us a chance to look into this.

I will be in touch with you as soon as we have the last bits of information.

Please feel free to give us a shout if you need anything else.

Kind regards,
Harriette