1 reviews | Active since Sept 2015
Charged unfairly and no refund to date
In the middle of 07/2015 I had cancelled my Medical aid and hence my vitality also got cancelled which resulted in a sudden and drastic increase in my gym fees. <br> <br> I wasn't told by anyone at Virgin active that this would happen as I had paid a R2500 registration fee for the use of Vitality and then I would pay a reduced fee of R184 for me and my partner. I was told that it was a 12 month contract and even if I cancel the contract I would only pay a small percentage of the the outstanding amount agreed. AT NO TIME WAS IT STATED THAT MY PREMIUM WOULD INCREASE IF I HAD TERMINATED MY POLICY WITH DISCOVERY as I was under the impression that I had committed to a 12 month contract and thought it will remain the same for the duration of the agreement as I had paid a fair some just to register.<br> <br> On the 01/08/15 I was Debited R950 by Virgin Active to my amazement as there was no prior notice provided by Virgin active that they will now increase my premium. <br> <br> The best part is my Discovery premium was paid in advance and I was covered by Discovery health right until the 1st of August so even if this was virgin's policy they should of only debited R950 on the 01/09/2015.<br> <br> Very Disappointed?????
Thank you so much for taking my call today.
As discussed, we will be liaising with Vitality regarding your reinstatement and feedback will be provided shortly.
Kindest regards
Robyn
Thank you so much for taking my call today.
As discussed, we will be liaising with Vitality regarding your reinstatement and feedback will be provided shortly.
Kindest regards
Robyn
