RP
Riaan P
1 reviews | Active since Jul 2014
05 Jan 2016, 17:56
CHARGED INCORRECTLY
Good day, When I app**** for the service I made it quite clear on several occasions that I only want access to VodaWorld Virgin Active and not national access. Despite my instructions, it was ignored. I have spoken to Happy on several occasions. The past month and a half Happy has probably called me twice (at the most) with promises. Nothing has happened. Further more, I believe the 50% return on my linkage fee is false as well. Please can someone help me. I am at my wits end and Happy clearly does not understand customer service.
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Replies (1)
Virgin Active South Africa's replyOfficial
06 Jan 2016, 11:53Hello RiaanPa,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
I have escalated your concern to the Club General Manager, Rea, and we will have more feedback shortly.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
I have escalated your concern to the Club General Manager, Rea, and we will have more feedback shortly.
Kind regards
Robyn
Virgin Active South Africa's reply06 Jan 2016, 11:53
Official
Hello RiaanPa,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
I have escalated your concern to the Club General Manager, Rea, and we will have more feedback shortly.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
I have escalated your concern to the Club General Manager, Rea, and we will have more feedback shortly.
Kind regards
Robyn