CHARGED FOR TRANSFER COSTS AND BEEN MISLEAD

I called Virgin Active Earlier in the month of October to transfer to Durban Kings Park from the 30th October to the 1st November 2015. I was told that I should call back a day before transferring and was also explained that due to it been my first time there would be no charge for transferring to and from Virgin Active Clubs. I called on the 30th to transfer from Polokwane to Durban and they told me again clearly that there would be no charge for first time transfer.On the 2nd November after returning back from Durban I called the call centre to transfer my membership to Polokwane. I was told that they cannot assist me until I have paid my arrears in . On the 9th November 2015 I settled all my arrears with Virgin Active and then said they still cannot help to transfer as I owe Virgin Active R 135 transfer Cost.I then explained that the Call Centre Agent said it would be free of charge but they were still unable to assist me.I was told that all calls are so recorded so I told the agent that they should go back on my calls made to Virgin whereby they clearly told me it would be free of charge. If i knew it was R135 to transfer , I would have never transferred for 2 days only.