Charged for premium membership that I cannot use!

27th Jan - Downgraded my membership from premium to single gym, and the call centre agent confirmed the amount I would be debited was the altered amount of R119, and my membership was changed effective immediately. <br> 1st Feb - Debit order of R296 goes off my account from Virgin Active. That is the premium rate, however I am not allowed to make use of all the gyms!<br> The call centre agent neglected to tell me that their debit orders are processed on the 25th.<br> Now I am being asked to wait 7 working days for a refund for their mess up.<br> I REFUSE, and will not stop complaining, even if I have to do so every single day until my money is back. <br> Had I not paid them on time, I would have been hounded for my money, and I will do the same fto them. <br> Bad service, truly disappointed in what was once an efficient and customer oriented vendor. <br> Today when I called, I waited 8 minutes because they were experiencing a high volume of callers. No doubt I am not the only one who they have taken money from. <br> Completely in contravention of the NCA, as you were not authorised to deduct R296!<br> You owe me R180!