CHARGED AN ADDITIONAL MONTH FOR CANCELLATION OF CONTRACT - PATHETIC !

Since the 13th July I have been trying to cancel my Virgin Active membership. I have recieved numerous e-mails stating that they will come back to me. Yesterday I managed to get hold of an agent who cancelled my membership, but proceeded to tell me I will be billedn until end September. I do not think so ! This is ****************, as I have advised them since July that I want to cancel. The only communication I have recieved is another automated response with another case number. I have even e-mailed their accounts department with no response on their side. I am so sick of companies so ready to take your money . Extremely disappointed in the service or lack of service. I don't want to hear about Covid, because I have managed to cancel other contracts very smoothly and efficiently with other companies. CAN SOMEONE PLEASE READ E-MAILS ANDC RESPOND TO YOUR CLIENTS !