charged after cancellation

<p>Good Day </p> <p> </p> <p>i joined virgin active i think 2014 if not 2013 at westgate mall in mitchells plain cape town , it was not even a month after my wife and i joind , we then decided to cancelled our memebership sameday due to the horrible treatement that my wife received from the manager and the sales person because the surname that was spelt incorrecly instead of asking her for her ID number they accused her of ***** but still process the application even though the was that misunderstanding/***** alert . we were shocked to received a bank notification states that virgin active has deducted the funds after the incident and after our cancellation. am very disgusted to recieve a sms from collection agency stating that i owe virging active money it was a hustle cancelling my memebership with my wife and we were assured that no debit order will go off from our accounts and it has not for years . i have never used your equipment or even touch them , why are you guys sucking money out of us like this and if you guys were giving a best customer service and looking after your memebers , why was i not called even once to ask why am i not attending the gym, you should have called me regarding this matter instead of sending me to collection for something that i have cancelled long time ago.</p> <p> </p> <p>Am very annoyed , angry and disgusted with this matter and i will like it resolved and my name cleared .</p> <p>now i relly wnat to jon the gym the virgin active in fores**** capetown because of health issues and i cant because i owe , what the **** ?</p>