Charged a Transfer Fee for Moving from A Club Constant Under Construction

<p>I have been a member of Virgin Active Sandton for a few years now and the club has constantly been under construction. The club goes through periods where the bathrooms are unavailable and there is dust and scaffolding everywhere. Most recently, the main showers were not available for months due to an upgrade. Disgruntled with this, I requested to be moved to the Rosebank Virgin Active which, although would charge me a higher premium, would offer better service. Upon my changing of membership, I was informed that I would have to pay a transfer fee which I could not understand as I had moved from a gym which had a constant paint smell. The manager at the call center was extremely inflexible and refused to see reason. He kept saying that the transfer fee was "nominal" even though I explained numerous times that he could not assume that others could afford what he could. I am severly disappointed with this service and have cancelled my contract with Virgin Active altogether. Not only are was the manager insulting and inflexible, but he managed to lose the patronage of a customer that has been with Virgin Active for years. I am an avid gymer and use the gym facilities almost every day so needless to say, I am on the lookout for a new gym. </p>