SM
Sicelo M

1 reviews | Active since Jan 2016

04 Jan 2016, 23:29

Charge R3000 and owe R2,500 for no service given

Went go open new membership at New virgin active branch and was told there is a case under my name for plus minus R2.500 owning.<br> I reviewed my emails and have no communication from Virgin active Bedford view or any other regarding this matter. <br> <br> I have also reviewed my bank statement from Sept and requested other statements from the bank however to my dismay I have been charged R3000 by MBD/ Virgin active (unauthorized debits)for an account that I requested closure in November 2014 when I relocated from the East and was traveling and did not see need for membership until now. Sadly my account was not cancelled and charges continued until I asked the bank to block virgin active debit and one went through under unknown MBD.<br> <br> Loyal customer for many years.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply05 Jan 2016, 12:11
Official
Hello Sicelo7,

I have tried to touch base with you via your mobile phone but to no avail.

In the attempts to assist you I have sent you a detailed email with feedback.

I look forward to your response.

Regards
Robyn