Century City Virgin IT system disaster

Century City Branch (or Virgin Active as a whole) honestly has THE WORST software system i have ever seen in my life. I knew when they launched an app with a rewards system it would be an absolute disaster since they can't even do basic maintenance on their equipment or run a scan to enter system properly. The generator system is supposed to assist in be able to scan gym visits immediately, however we still have to log visits on the paper sheets like peasants. And then it is the members constant responsibility to ensure and follow up that it gets captured. Honestly cannot fathom how there can be such a "backlog" of entering the information on the system. Its supposed to be done daily however the pathetic staff in front only shrugs their shoulders when you follow up and enquire why visits are not showing. And this is affecting our weekly rewards and sprints on their stupid app and with Discovery but they dont care. If i could give a zero rating i would and don't even get me started on their poor maintenance on their machines.