AM
Abednigo M

1 reviews | Active since Oct 2015

07 Oct 2015, 12:28

Cell phone Theft and Money ******

I have a complaint against Virgin Active Midrand Boulders shopping Center. I hope you can assist with this issues I am currently facing. On the Thursday the 10 September 2015 I went to the gym at six o' clock left my money and cell phone in the locker that was provided by the Gym.<br> <br> On return from my gym session I found that my contents in the locker was ****** and brought the theft to the attention on management. Management informed me there was nothing that they can do, that's when I contacted Virgin Active Head office and spoke with Candice at the call centre she informed me to make an affidavit with a copy of cell phone price which will be submitted to head office to process the claim.<br> <br> Carryn the Legal manager at Virgin Active head office promised that my cell phone would be replaced, it's been four weeks later there has be no results regarding the replacement of my cell phones which is critical for my line of business. <br>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply07 Oct 2015, 16:06
Official
Hello Abemalebe,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the inconvenience caused.

As discussed, you will receive a call from the Club General Manager, Waleed shortly to confirm a suitable time for you to meet with him

Kind regards
Robyn